Privacy policy
Effective, Date: 18-10-2023
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Urban Tails Ltd ("we," "us," "our," or "the Company") is committed to protecting the privacy and confidentiality of our users' personal information. This Confidentiality Policy outlines how we collect, use, disclose, and protect the information we collect through our website, mobile applications, and related services (collectively, the "Services").
Information we collect
We receive, collect, and store any information you enter on our website or provide to us in any other way. Additionally, we gather the Internet Protocol (IP) address used to connect your computer to the internet, login information, email address, password, computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, the duration of visits to certain pages, information about page interactions, and methods used to navigate away from the page. We also collect personal identification information (including name, email address, password, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profiles.
When you make a transaction on our website, as part of the process, we collect the personal information you provide us, such as your name, address, and email address. Your personal information will only be used for the specific purposes mentioned above.
How we use your information
We may use the information we collect for the following purposes:
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To provide and improve our Services.
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To process and fulfill orders.
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To communicate with you about your account, orders, and updates.
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To personalize your experience and display relevant content.
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To monitor and analyze website usage and performance.
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To send marketing and promotional materials with your consent.
Disclosure of information
We may share your information in the following circumstances:
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With trusted third-party service providers who assist us in operating our website and providing our Services (such as shipping companies for example).
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With business partners or affiliates for marketing purposes with your consent.
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To comply with legal obligations, protect our rights, and safeguard the security of our website and users.
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In the event of a business merger, acquisition, or sale, where your information may be transferred to the new entity.
Data stockage
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Contact Policy
.We may contact you to inform you about your account, to resolve issues with your account, to settle a dispute, to collect fees or amounts owed, to gather your opinions through surveys or questionnaires, to send updates about our company, or if necessary, to contact you to enforce our terms of use, applicable national laws, and any agreements we may have with you. For these purposes, we may contact you via email, phone, text messages, and postal mail.
Your choices and rights
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You can also opt out of marketing communications.
If you want to modify any personal information, please reach out to us at support@urbantails.co
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so we encourage you to review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here of its update so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Legal notices
Urban Tails Ltd is a private limited company, registered by the Companies House, Cardiff, on 18th September 2023.
Company Number 15145560
Owned by : EL FARSI
Registered address : 71-74 Shelton Street, Covent Garden, WC2H9QJ, London, United Kingdom.
Phone number : 020 3897 2233
Customer Service : support@urbantails.co
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Please note that this is not the address used for returned packages, and the number is not the Customer Service number.
